Privacy policy

Vizen Finance ABN 55 654 753 447 | Credit Representative Number 569620 of BLSSA Pty Ltd, Australian Credit Licence 391237

At Vizen Finance (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information when you apply for a loan or finance service, use our website, calculators, or contact forms, or communicate with us via email, phone, or in person.

  • Personal details: name, date of birth, contact details
  • Financial details: income, assets, liabilities, employment details, credit history
  • Identification details: driver’s licence, passport, Medicare number
  • Business details: ABN/ACN, business financials (for business/commercial loans)

2. How We Use Your Information

  • Provide finance and mortgage broking services
  • Assess eligibility for loans and credit products
  • Prepare and submit applications to lenders on your behalf
  • Communicate with you about applications and related services
  • Meet legal, regulatory, and compliance obligations

3. Disclosure of Information

We may disclose personal information to:

  • Lenders, banks, and financial institutions
  • Credit reporting bodies (where applicable)
  • Third-party service providers (IT, compliance, marketing, legal)
  • Regulatory bodies where required by law

We will not sell, rent, or trade your personal information.

4. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Information is stored securely using industry-standard practices, and access is limited to authorised staff.

5. Access and Correction

You may request access to the personal information we hold about you and ask for corrections if it is inaccurate, outdated, or incomplete. Contact us using the details below.

6. Cookies and Website Use

We may use cookies and similar technologies to improve website functionality and user experience. You can disable cookies via your browser settings; however, some features may not function properly.

7. Direct Marketing

We may use your information to send updates, offers, and financial insights. You can opt out at any time by using the unsubscribe link in our communications or by contacting us.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website.

10. Contact Us

Email: info@vizenfinance.com.au
Phone: 0411 319 333
Location: Based in Melbourne, helping clients Australia-wide.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.